Privacy Policy for Little Learners Academy
At Little Learners Academy, located at 14 Discovery Drive, Southbank, VIC, Melbourne, VIC, 3006, Australia, we are committed to protecting the privacy and security of the personal information we collect from children, parents, guardians, and visitors to our online platform. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We collect various types of information to provide our early learning programs, preschool education, school readiness programs, before and after school care, holiday programs, parent workshops, and developmental assessments. The information collected may include:
- Personal Information: This includes names, addresses, phone numbers, email addresses, dates of birth, medical information (e.g., allergies, medical conditions, medications), dietary requirements, emergency contact details, and images or videos for identification, program activities, and promotional purposes (with consent).
- Child-Specific Information: Developmental progress, learning needs, behavioral observations, and assessment results relevant to their education and care at our academy.
- Financial Information: Payment details for enrolment, tuition fees, and other services. This information is processed securely by third-party payment processors and is not stored directly on our servers.
- Website Usage Data: Information about your visit to our online platform, such as IP addresses, browser types, operating systems, referring URLs, pages viewed, and the time and date of visits. This helps us understand user behavior and improve our site.
2. How We Collect Information
We collect information in several ways:
- Directly from You: When you complete enrolment forms, inquiry forms, consent forms, participate in surveys, or communicate with us via phone (+61 3 9876 5432) or email.
- From Third Parties: With your consent, we may collect information from previous childcare providers, schools, or medical professionals for continuity of care or educational purposes.
- Automatically: Through cookies and similar tracking technologies when you visit our online platform.
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide and manage our services, including early learning programs, preschool education, and childcare.
- To assess and meet the individual learning and developmental needs of children.
- To communicate with parents/guardians regarding their child's progress, academy news, events, and important updates.
- To ensure the health, safety, and well-being of all children and staff.
- To process payments and manage accounts.
- To comply with legal and regulatory requirements, including those related to child protection and education.
- To improve our services, programs, and online platform based on feedback and usage patterns.
- For marketing and promotional purposes, with your explicit consent (e.g., testimonials, photos/videos).
4. Disclosure of Information
We may disclose your personal information to:
- Our employees, contractors, and service providers who assist us in operating our business and providing our services (e.g., IT support, payment processors, educational consultants). These parties are bound by confidentiality obligations.
- Government bodies and regulatory authorities as required by law (e.g., Department of Education, child protection agencies).
- Emergency services or medical professionals in the event of an emergency or health concern.
- Other third parties with your explicit consent.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
5. Data Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:
- Secure physical storage of paper records.
- Electronic security measures, including firewalls, encryption, and secure servers for digital data.
- Access controls and staff training on privacy and data handling.
6. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or outdated. To make such a request, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
7. Cookies and Tracking Technologies
Our online platform may use "cookies" and other tracking technologies to enhance user experience, analyse website usage, and for marketing purposes. Cookies are small data files placed on your device. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our site may not function properly without cookies.
8. Links to Other Websites
Our online platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will publish the updated policy on our online platform, and the changes will be effective from the date of publication. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us at:
Little Learners Academy
14 Discovery Drive
Southbank, VIC, Melbourne, VIC, 3006
Australia